Your Order Status
FAQs
Orders placed before 12pm Monday to Friday will ship the same day.
All orders are shipped from our UK warehouse. Please see below for shipping options for your region.
UK Orders
- FREE Next Day shipping with UPS
US Orders
The price you see at checkout includes taxes, duties, and fees calculated so you have no unforeseen surprises when your item arrives.
- FREE DHL Express (1-2 business days).
Rest of World Orders
The price you see at checkout includes taxes, duties, and fees calculated so you have no unforeseen surprises when your item arrives.
- Premium DHL Express Shipping (2-4 business days). Cost calculated at checkout.
Due to its water-resistant TPU coating, the Cancha Bag can be easily cleaned with a wet wipe or wet towel.
Please do not machine wash, tumble dry, use any soap or detergent, apply solvents, iron, or starch or leave in direct sunlight for prolonged periods.
We hope you are happy with your order, but if you’re not, you have 30 days after you receive it to return it to us for a full refund.
Cancha will happily accept returns due to change of mind as long as a request to return is received by us within 30 days of receipt of
Return shipping will be paid at the customer's expense and will be required to arrange their own shipping. For a full refund, items that are returned should be in original packaging, unused, and in resellable condition.
Once returns are received and accepted, refunds will be processed eith back to the original payment method or to store credit for a future purchase (your choice). We will notify you once this has been completed through email.
If you are based in the United Kingdom and would like to make a return, please click the link below:
If you are located anywhere outside the United Kingdom, please click below to initiate a return:
Once we have received your return, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process the refund too. Most of the time, refunds will be received within 14 days of us receiving the return.
You can always contact us for any questions at info@canchabags.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged, or if you receive the wrong item so that we can evaluate the issue and make it right!
Warranties
The founding value of Cancha was and always will be to never compromise on quality, whether that be our bags or our customer service. We're committed to using the highest quality materials built to last. Therefore, all bags come with a 1-year warranty as standard against defects in material or workmanship. To claim a warranty, please contact us at info@canchabags.com with a brief description of the issue and your original order number.